Showing posts with label The Client. Show all posts
Showing posts with label The Client. Show all posts

Tuesday, September 15, 2009

This work is good work

Two hundred and twenty-four letters need to be printed (4 goes it took for the printer to acknowledge the tray, the correct paper, the single-sidedness of the issue) each needs to be folded (by hand, so the crease is right to read the address through the little window) and go into one of two hundred and twenty-four envelopes, each letter to be accompanied by two copies of the competition form.
Dull day much?

There have been worse.
This client loves a personalised mailout. The largest so far was for 8000 but I made the client pay a rambunctious group of seniors to do the folding and stuffing (the printing alone took me over 7 hours). It would be easy to think that this kind of thing is a real low-point of my job. So tedius, so old-school, so, so predictable. And so yes they are tasks I'll procrastinate over a bit, mostly because once I start them they create massive drifts of papers and if it all gets interrupted (paper jams, unexpected meetings, file crashes) it can be a real mongrel to figure out where everything was up to.

But...
Actually these mailouts hit nearly all of the key criteria for satisfying work! How can this be?

  1. It is easy to tell when I'm finished - the letters are put into our mailroom lady's hands. We exchange brief pleasantries.
  2. These letters work. Addressed to previous customers who have purchased tickets to a similar show in the last 2 years, these are qualified, hot prospects. They sell tickets.
  3. At the end of the process there's no further anxiety - that happens up front when I want to do something either new, tricky or clever with the copy and the client wants things nice and normal. Once that discussion is resolved for each project it is virtually a mechanical process to complete. I don't lose sleep over it once the lovely mail lady takes charge.
  4. Did I mention that they work? We know because of the timings of sales after postage, but also because when we put a special offer in the letter, we can track the results super easily. Last time 800 letters got us over 100 sales. Sweet!
  5. The client doesn't have to pay for postage and they get sales - mailouts make them happy. Happy client = less stress for me.

So as I sit folding, folding, folding, and stuffing (and checking I haven't put them in backwards) I can turn my brain off knowing that the only risk is a paper-cut or keep it on a little and browse some news and listen to music safe in the knowledge that although it might not be glamorous, exciting, interesting or something that would ever ever get mentioned in ads or shows about this industry, this work is good work. I am content.

Sunday, June 14, 2009

At Home

I staked up the rogue tomato plants this morning and discovered that they're not just flowering but have set fruit, in June! That was a cute surprise adding to the fact they they're growing over the top of the sweet potatoes. I've got one square meter of garden where every thing's happening. The cauliflowers I tried are all dead and gone. Apart from that one very cold morning last week (about -30 I think it was here, which I thought would kill off the tommies) it is a mild winter so far.

I'm back in touch with the yard because this month I've borrowed a half-remembered part of an English tradition and have decided I am "at home" for my weekends this month. Which means to me that I am by default at home or that I won't be going anywhere simply because of obligation, habit or to fill in time. I've reclaimed the sleep-in! (and the afternoon nap!)

Two weekends in and I'm caught up with myself a little. I have realised how many projects of every kind I've started over the last year or so but left scattered around the house. I'm a full set behind in my subscriptions reading, but that now is back to feeling like a treat in store rather than a task to be completed. I went to two stores today and found it easy to zip in and grab the items on the list and nip back out with just the things I needed and not another armful of stuff. I got some drill bits to put holes in my button blanks and some elastic and batting to make a night-cap (my head is cold when I go to bed. How Dickensian I shall look!).

Yesterday I finished a book (Thursday's Child by Sonya Hartnett. The play is coming to the client's venue in August and as I'll be promoting it heavily, thought is would be good to have a clue what I'm talking about as the material the touring company sent us is heavy on how awesome they are and very light on plot/character details. As usual. It's great too, so I can happily throw my shoulder to the harness for this one.) and then read Twilight (by Stephanie Meyer). I'm possibly in the last 20% of the human population to read this, so I won't say much about it. I think it's more a thriller style than a romance, and that's about as much as I'll venture for now, and yes I'll read the next one.

So with some sleep back behind my eyes and clean sheets on the bed my sense of goodwill-toward-human-kind-O-meter has drifted back into the realm of the positive and I can bid my fellows a good morrow with nary a sneer nor a sardonic riposte in my mind. Hoo-Ray!

Also, Kerryn gifted me owl patterned flannelet jammies! All is right in the world!

Wednesday, August 06, 2008

G'day, how the heck did August start so Early?

Well it's been nearly a month , actually a whole month, since i posted, and I can't remember if there was a thread going, or a theme, so I'm going to just start again from here. Hi. I've been sick and you can fill in enough of the blanks from there.

Great news is that the seedling tray little Sister gave me, some potting mix and the dodgy seed packets I've been carting around for over a year (half of them had expired!) came together in a small spasm of hope last Sunday week ago, and already many of the little blighters have decided to give life a chance. It's exciting watching the tiny stems pushing the husk of the seed casing up through the soil and into the air to wave their first two triumphant leaves in the air - proud and free!! How marvellous! The pumpkins have taken a strong early lead, and look to need planting out this weekend - what am i going to do with them now? I hadn't really thought that far ahead! The seed tray is great, I've never had one with such a good lid (I usually improvise and it becomes a bit touch and go) and the resulting moisture retention is fantastic. So far almost half of the seeds have sprouted, but some have longer lead times, so I'm not giving up yet. I did make a little map of what I put where (this seeding tray is massive, about 8 or 10 punnets!!) thank goodness (i did a little x-y axis charting hehehehhehehe) (seedling battleships!) but in true style, i'm not really certain where I put the map. I'm sure I'll find it by the weekend.

So that's fun.
I've got the banana lounge of my dreams - it's a plastic and aluminium folding number (also gratis from little Sister. She's very generous!)(actually she was going to put it into the tip! So I begged it off her) and it's had a few test runs and works *perfectly*. Still a bit cold to use at night, but has had some good workouts for weekend mornings and afternoons. I'm imagining the Stig laying on it holding an air-steering-wheel.

Speaking of the Stig, Audrey is really complaining about the cold mornings, and conks out on our short commute at the slightest pause (say, to change down for a corner). I'm being understanding, but the knob has come off the choke, and it's hurting my fingers to hold onto the thin little metal spike the knob was once mysteriously attached to. She started to shake this afternoon - a full body shake. That was pretty disconcerting. So not great there. Maybe a tune-up would help her? I wonder when I last sent her to the mechanics? I've been daydreaming about buying a muscle car, pimping it, and converting it to LPG and electric. My inner bogan and the inner hippy seeming to find common ground in an unusual forum. I'm not sure I'd ever put my money where my mouth is on that one, but a charger turned my head today, and I found myself admiring a well-kept and tight-arsed Datsun 120Y in cherry red in the parking lot today. Have I caught some kind of virus?

Also, the family obsession with Texas Hold-em continues to gather more momentum. Middle sister has, using the wonders of Ebay, sourced a 1000 piece set (easily enough for 8 of us to play) of poker chips, and now, the piece de resistance, the wild turkey poker table to do it all at! Oh the illicit pleasure of well laid felt, the satisfying heft of weighted clay chips, the joy at a perfectly pitched deal. *sigh*.... It's not that I don't want to go out anymore, it's that the cards are calling. Can you hear their siren song taunting and lilting as we speak?

Papa Bear has his birthday on Friday, and I am trying to finish knitting the bedsocks he requested (one down, and one a quarter done) before the tournament on saturday. You might think, that, having been ill I would have been finishing knitting projects off at a cracking pace. Alas, my mental and physical capacities have been greatly diminished, and many nights I have simply dozed listening to music until it's late enough to take my final daily medicines and then go to bed! How exceedingly vexing. Even watching tv is too draining. Consequently, I have had a bit of tv detox (always a very good thing), heard a lot more of the recent piano competition than I thought humanly possible, and got my recipe scrapbook into much better order. Living it up :o)

There's been some changes at work, but I'm not quite up to that story just yet. I'm sure in another week my humour systems will be patched, refuelled and back on-line and I can share the highlights with you then.

Until then, and as way of parting, I say unto you: "Batman". That is all.

Friday, July 04, 2008

"Use Your Baby Bonus to Buy a Plasma!"*

I guess it had to happen at some point.
I can almost see the entire picture now, sometime in the future, in a cluster of plastic chairs filled with sullen, shifty people in dark colours, there I am. The recovering advertisers support group. The first step is to acknowledge you have a problem.

But that's the future. Right now, what I have is a sneaky addiction to learning about advertising. Oh sure, I learnt semiotics theory in uni (and used it in part to do a Nietzschean analysis of Batman), I've written academic essays on the portrayal of motherhood, I've skimmed through copy-writing books and screen writing books and watched the odd documentary here and there about design or typography. We've all been there ... it's recreational use only.

To state the obvious - the signal to noise ratio in modern life (even in a total backwater like Trash City) is horrendous. Thank-you Brain for filtering so much of it out. In the last week or so I have asked for the filters to ease back a little to I can see it all again, and it is everywhere. Really all over the place. Walls, Streets, rooms, flashing , bleating, radio - I don't even need to mention the TV do I?! Why do this to myself? Well, The Client wants a lot more advertising than they did when I started. Before, they just wanted some promotion, some press releases, some web copy. Nice, low key pull-stuff. Now, now they want branding and positionals and targeted ads and direct mailers that aren't letters. Shit that I, frankly, just don't understand and have spent some effort to avoid up to now.
Ok so the library card is getting a flogging, and I am learning some things including jargon. I have no qualms about learning jargon - I use it on the client whenever I feel the bullshit quotient needs adjusting. Jargon often means I can do the common-sense thing that I suggested in the first place, but the cool/official sounding jargon for it makes it all sound very upmarket and professional. So instead of sending a group a personalised letter, we will send them "A direct mail "feel good" response initiator to a targeted demographic utilising below-the-line best-practise." I'm clearly making stuff up there, and I'm laying it on as an example. Those of you reading with any background in actual marketing will know how that barely even makes sense. But wow! Can you believe how clients lap it up!? So jargon is a great tool when used sparingly/ lathered around like jelly.
It is slow-going to pick up how to critically read these things from a capitalist/product point of view rather than from my existing (almost second nature) dissident political POV. Perhaps that is what is addictive - this feeling of "insider secrets revealed!" One of the first books I read was written in about 1910 (I'm falling in love with ebooks too - another thing I never thought would happen!) and it is pretty much all still there, and in his intro he was "capturing these time-proven methods" etc. Hi-Larious!
Will I use this power for the greater good? Or will I, like the fuckarsebaby boomers, just sell out and get loads of cash and drive a Kompressor? oooh, a Kompressor. So sleek, so powerful....
NO! I work for an art gallery goddammit! I will lull stupid bogans into bringing their snot-nosed brats in for edifying art encounters! YES! And if it takes shouting FREE! in all the material, well so be it. I'm not above a gratuitous sausage sizzle either. Don't start me. I've sunk so low now that an alley cat would avoid eye contact.

* Actual sign seen in local TV retailing store

Thursday, June 05, 2008

Weighed, Measured, Found Wanting.

I've been in lockdown at work for the last two days, being "developed". Not with the white room crew, but with the balloons and sausage-sizzle side of the operation.

The teams that really need some development don't put their hand up for this kind of thing normally, so in a way it's an easy win. You get to go 'off campus' and sit in a room with a flipcharts and coloured pens talking about how great it would be if we all respected and valued each others differences, share some dodgy catering and look out of a different window for a while. Normally I'd sign right up for a tour of duty, and in fact that's excatly what I did when this was mooted. It's been ages now since I left the corporate world, and I thought I'd get the same kick out of doing the quiz and getting the little graph or chart or colour code, or animal sign or whatever the fuck this one would be, as I used to. It was one of the perks of working in a giant company - the world-class quizzes. They end up being in the realm of 'emergency fallback conversation topics' just under Monty Python and just above root canal dentistry for being largely neutral politically and a pretty wide-reaching experience that people have an opinion about.

Somewhere along the line, something's changed for me. There was no frisson of discovery as I recieved my little animated trivial pursuit pie chart of rainbow colours. There was no passionate buy-in from me as the team decided that all their core values and beliefs stemmed from LOVE and made that the umbrella statement for the shared vision, with all the fabulous, feel good generic statements actively dot-pointed underneath. It was a pumping workshop, and where was I? It turned out that I was the one with the cynical eyebrow and the willingness to ask the facilitator "why?". I was the grouch, the fly in the ointment, the devil's advocate. I'm still not really sure why I wanted so badly to piss on that chirpy rainbow, but there was something deeply inauthentic about letting a room full of kids and newbies get carried away with such starry-eyed hope and glamour before we put in any groundwork and built up some (any?) skills about what it really takes to accomodate difference, handle the consequences of honesty or even simple communication such as confirming meanings people have for words that seem simple. Words like, say, "communication" which someone was adamantly arguing was sufficient to cover 'feedback', 'teamwork', 'honesty' AND (my favourite) 'measures'. Woah! Busy word!!

So did I do any good? I'm not sure that I did. It was my intention to influence the group to aim for something shared and incremental. My experience has taught me that small but real/concrete gains are far better than large, vague, hugely far reaching and perfectly unattainable gains (such as a mission statement including clauses along the lines of "create pride in the city") that half of the attendees never opened their mouths to support, didn't have an opportunity to contribute to in their "prefered mode of communication" (one of the major "linking skills" we did the quiz to uncover) nor in a way that reflected the established diversity of profile strengths. All I managed was to get a few people confused, one or two people nodding, a further reputation as a pointless ranter and condescendingly co-opted to 'write up the outcomes as you're so good with words'. Great. Oh yeah, and give myself a massive headache.

It reminds me of the only time I've done one of these and didn't get a little print-out with a chart. The pair of people running the session really knew their stuff, and they stood us up in the drab motel conference room and called out names, grouping people around the room in what seemed like no particular order. I was on my own. I didn't get to hear what anyone else was told. There was no high-fiving. I can barely remember what they said to me, because the surprise of the first part stopped too much of the rest of it sinking in.
"You are a fool." They told me. "You are the court jester, and you will tell the truth, and no one will listen."

I thought about that conversation this afternoon as I came home. I pondered the workshop, and the workplace I returned to. I thought about my own under-siege sense of joy and resiliance in the face of constant frustrations and limitations and I wished for two things. I wished I could remember anything else those people had said on that long afternoon all those years ago that might help me make more sense of what to do with my life now, and I wished that I'd lightly shrugged very early today and let it all go with a smile and a quip, had a bit of a caper and a jape, and not tried to take on the weight of the world, at least not without giving folks a joke to take the edge off.

One more thing I wish for. I wish that I hadn't read my little animated trivial pursuit pie chart of rainbow colours where it said "Creativity: 18%".

Thursday, January 31, 2008

Another word for SESSION

I've just started reading a new novel "A Disorder Peculiar to the Country" by Ken Kalfus. It was pressed firmly into my hands (with a smile) by Mez, along with the always cryptic "I would *love* to hear what you think."Well, I'm not sure where it will go from here, but after 20 pages I'm hooked by a wicked opening setup - a bitterly divorcing couple think each other have died in the september 11 suicide crashes in New York. Both of them experience the day through an unfolding sense of glee. If that's not a dark and clever environment to introduce characters, I don't know what will please you!
Today I'm struggling to keep up with the little red line scrolling down my calendar for the day. It is inexorably mowing down the time left to achieve anything off last week's to-do list. January is already in it's last 8 hours and somehow I need to deal, baby, and move on already. The Client is caught up in "'session', I just don't like 'session'. I want something generic and descriptive".
Don't we all?
That could almost be a request for a philosophy of life.

None the less, this word out of two pages of copy is a stumbling block, and there's no moving on until we resolve the emotions the word is generating. So another meeting pops into next week's schedule.
Writing at home is blocked too.
Possibly also on "session" in a different way.
There's time, that's not the problem.
Every night the ticking of the second hand slows down and time stretches out and retreats into a heat haze with mosquitoes and steroid-driven frogs as the woozy, trippy soundtrack. No, it's the held energy, the focus that's completely missing. Within an hour of leaving the aircon, my brain slows down, energy dissipates and then, shutdown.

Scratching suddenly feels like a triumph.
I need to find a way through this or I will end this year with nothing but a pointlessly over-informed opinion of free-to-air television.
Life is definitely too short for that!