This work is good work

Two hundred and twenty-four letters need to be printed (4 goes it took for the printer to acknowledge the tray, the correct paper, the single-sidedness of the issue) each needs to be folded (by hand, so the crease is right to read the address through the little window) and go into one of two hundred and twenty-four envelopes, each letter to be accompanied by two copies of the competition form.
Dull day much?

There have been worse.
This client loves a personalised mailout. The largest so far was for 8000 but I made the client pay a rambunctious group of seniors to do the folding and stuffing (the printing alone took me over 7 hours). It would be easy to think that this kind of thing is a real low-point of my job. So tedius, so old-school, so, so predictable. And so yes they are tasks I'll procrastinate over a bit, mostly because once I start them they create massive drifts of papers and if it all gets interrupted (paper jams, unexpected meetings, file crashes) it can be a real mongrel to figure out where everything was up to.

But...
Actually these mailouts hit nearly all of the key criteria for satisfying work! How can this be?

1. It is easy to tell when I'm finished - the letters are put into our mailroom lady's hands. We exchange brief pleasantries.
2. These letters work. Addressed to previous customers who have purchased tickets to a similar show in the last 2 years, these are qualified, hot prospects. They sell tickets.
3. At the end of the process there's no further anxiety - that happens up front when I want to do something either new, tricky or clever with the copy and the client wants things nice and normal. Once that discussion is resolved for each project it is virtually a mechanical process to complete. I don't lose sleep over it once the lovely mail lady takes charge.
4. Did I mention that they work? We know because of the timings of sales after postage, but also because when we put a special offer in the letter, we can track the results super easily. Last time 800 letters got us over 100 sales. Sweet!
5. The client doesn't have to pay for postage and they get sales - mailouts make them happy. Happy client = less stress for me.

So as I sit folding, folding, folding, and stuffing (and checking I haven't put them in backwards) I can turn my brain off knowing that the only risk is a paper-cut or keep it on a little and browse some news and listen to music safe in the knowledge that although it might not be glamorous, exciting, interesting or something that would ever ever get mentioned in ads or shows about this industry, this work is good work. I am content.

Push Me, Pull Me

Tonight I had a fresh run-in with the hidden mechanism to social networking - gated communities.
Yes, I know they've been around the whole time. After all, before it was the interwebs it was ARPAnet and if that wasn't the biggest on-line gated community to begin with I'm a chartered accountant. I didn't even have to make that up about ARPAnet. I noes that from reading a book! Thank you Bruce Sterling!! You too can read The Hacker Crackdown if you're old school and don't mind reading things on that scratchy stuff called paper, or, if you prefer, here's the wiki link on it.) (Oh, how droll, i just went to find a link to the book, and actually, it's gone digital. MIT is hosting a copy here. Thank you Bruce Sterling and MIT, you rock.)

But I digress.

I've been getting recommendations for a particular site¹ from different persons of varying trust levels (ie knowledgeable strangers in shops and friends), and in the end, I remembered to write it down on something and put it into my weberciser. Well, jolly jumbucks if it isn't by invitation only! It isn't truly closed - I didn't have to get invited by someone I know (like gmail used to be) and I didn't have to provide in 25 words or less why I would like to be included, or justify my inclusion on the grounds of skills and expected contribution. No, I just asked to be invited, and got told that 1500 invitations go out a day, so I'm 3thousand 6hundred something something in the queue, so I'll have to wait about 3 days.

So my point here, and I do have one, is that pull marketing works.
And that humans still like to be a bit exclusive.
Finally, that the idea that the perfect anything/everything is out there somewhere secret and I don't know about it because I am not in the right circles is traumatising - thus identifying me as a vulnerable under-developed idiot ripe for clever marketing (read = "pretty normal").

Can you tell I've been compulsively watching Mad Men² lately?
Ah, Advertising, my dirty secret.

So I go and look up a bot more about the site and discover it's in Beta (since 2007 - no rush guys!) and has tools based around organising everything for one's hobby. That's what F'book lacks - a hobby connection (apart from tagging in photos). It would be good to cross-sort tools/books across various interests. But now I'm speculating, I still haven't tried to use it.

Something they don't talk up and I will be heartily surprised if it doesn't happen, is targeted advertising inside that room. Once you've asked to enter, you're self-identified as a consumer for linked products and people like me (wearing a work hat for a second) salivate at such a target-rich environment.

We have to make due at work with putting ads in the paper. LEFT.BE-HIND. people, we are being left behind. I cannot tell my eager potential customers about our wonderful range of products - because I have No pull! NO PULL! People are not queued up 3thousand 6hundred something deep to get the latest news about the next tribute show being hosted in Ipswich (it's John Denver in case you're interested, and then Sinatra next month. All happening at the Civic Hall!! peeps). But there has to be an answer to my work problem out there somewhere, somehow...

Which takes me into another tangent. One of the writers for the show (Mad Men) set up a twitter account for the lead character and had the character twittering to fans. Brilliant idea! Other characters got in on the act (hi-larious!) BUT WAIT - the studio that owns the show asked Twitter to shut it down! Oh Dear! You can read about this over here.

So I guess I'm not the only one trying to get more people involved in my product, and engaged in what we offer but then still completely and utterly trying to control how that happens and when. The sheltered workshop has a very strong stance - no interactive stuff! No blogs! No f'books! No relationships. We are push only! PUSH I say! So we push.

We do letter campaigns - no blip in sales. Email campaigns- no blip in sales. Radio - nothing. Yet some shows sell out with barely any work from us. Word of mouth. We have to get the right mouths going. Or book better acts. That the major variable that we don't really like to mention. Paul Kelly played our venue for half the price he played in Brisbane. Any wonder he sold out? Different proposition trying to fill "standing room only" (there's optimism for you) for the Noiseworks re-union tour that no-one was clamouring for.

Life isn't about buying things, it is about being in relationships. That's why we love movies and TV shows - we want to share in those extra relationships. We want to do things and go places with our friends and loved-ones and that's where the pull is, so be pull-able! But being pullable means letting go of the push a bit. We have to loosen up, flow with the breeze, be more like bamboo. Strong yet flexible.

There it is folks. We have to be more like bamboo.

Don Draper would be pleased with that.
There's the concept, work up some art for it.
Have a whiskey everyone.

1. It is www.ravelry.com if you're interested. It's a knitting thing. I really can't tell you anything else until I can have a peek inside.
2. Not just for the eye candy either, although that is a consideration, but for the thoughtful discussion of themes and issues yes, really, I'm watching it for the articles.